常見問題
FAQ

 

衣服如何分類?

某些款式可能會有 2~3 種布料版本,或長短袖版本,例如 Boat Neck Top 既有 TBO 亞麻布,也有春秋棉布;同時也有長袖版和短袖版。在商品頁 Shop Online 可透過款式(Overall / Top / Bottom / Outer)或材質(made of LINEN / made of COTTON / made of C/L Blend)來分類,尋找喜歡的類型。

How are the clothes classified?

For some items, there may be 2~3 different fabric versions, and may also have long sleeve or short sleeve version. For example, the Boat Neck Top are made with both linen (Cloth TB) and cotton (Cloth VM), as well as having short and long sleeve versions. In the “Shop Online” page, items are classified by their style (Overall / Top / Bottom / Outer) or fabric type (made of LINEN / made of COTTON / made of C/L Blend).


衣服會否過季?

日常服不過季不下架,不分季節任何時候都可購買。如暫時缺貨,請聯絡我們查詢。

Will the clothes be off-season?

Our daily clothing can be purchased at any time regardless of the season. If you find any item temporarily out of stock, please contact us for enquiry.


如何清洗和晾乾衣服?

保養衣服的最佳方法為手洗。如要使用洗衣機,可先把衣服放進洗衣袋以作保護,然後以輕柔的模式進行清洗。天然植物纖維吸水性高, 清洗時布料有機會收縮,特別是深色布料,因此無論手洗或機洗,水溫都建議在攝氏 35 度 以下,同時避免使用加入螢光劑或含氯漂白劑成分的洗衣液,以免損害衣服纖維。如發現衣物有輕微收縮情況, 可使用蒸氣熨斗蒸熨衣服令纖維鬆開。

衣服洗好後輕輕拉直衣身,整理皺褶,自然晾乾即可。避免大力搓扭衣服及在陽光暴曬,以免令衣服觸感變硬。亦不建議以乾衣機烘乾衣服,因為有機會導致布料嚴重收縮。


How to clean and dry the clothes?

The best way to clean and care for your clothes is by hand washing. For machine wash, opt for the gentle cycle and use laundry bags for more protection. As natural plant fibres are highly absorbent, there will be chances for fabric to shrink in the wash, especially for dark colored fabric. Use water temperature below 35 degree for either hand wash or machine wash, and avoid the use of any fluorescent brightening agent or laundry detergent with chlorine bleach components. If clothes are found to have slightly shrunk after washing, a steamer can be in use to help relax the fabric fibre.

Gently straighten and smoothen the wrinkles on clothes after the wash and leave to air dry. Avoid vigorous twisting and wringing of clothes and exposure to direct sunlight as the fabric texture could be stiffened. We also do not recommend the use of dryer as it may lead to serious shrinkage of the garment pieces.


如何保養衣服?

注意清洗和晾乾方式,在清洗時可加入食鹽防止衣服褪色,令顏色保存更久,並存放在乾爽通風的地方。

How to take proper care for the clothes?

Paying attention to the cleaning and drying methods can make the garment pieces last longer. Adding a pinch of salt to your laundry water can prevent clothes color from bleeding. Storage area should also be clean, dry and ventilated.


如何網上購買?

網站以港幣結帳。按 Shop Online 前往商品頁,選擇款式、顏色和尺碼後加入購物車,按右上購物車圖示即可以信用卡結帳付款。在網站登記後,可保存部分資料例如聯絡電郵和郵寄地址,節省結帳時間(不建議儲存信用卡資料)。香港客人亦可聯絡我們並透過銀行轉帳和 PayMe 付款。

How to buy online?

Online purchases are charged in HKD. Customers can select the item style, color and size in the product page by clicking “Shop Online” and add to the shopping cart. Checkout by clicking the top right shopping cart icon and proceed to credit card payment. Also, after registering an account on our website, some of the personal information such as email and mailing address can be saved for more convenient purchases (credit card information is not recommended to be saved). For Hong Kong customers, please feel free to contact us if you would like to pay by bank transfer or PayMe.


衣服會如何寄出?郵費是多少?

香港、台灣、澳門和中國等地區均以順豐速運寄出,郵費為到付(大約費用:香港 HK$22 / 台灣 NT$160 / 澳門 MOP32),實際郵費視乎訂單重量而定,詳情請於順豐網站查閱。其他地區會以香港郵政掛號寄出,郵費為 HK$90 起,實際郵費視乎衣服數量而定。

How will the clothes be delivered? And how much is the delivery fee?

We use SF express to send out parcels for Hong Kong, Taiwan, Macau and China and the delivery fee is charged upon collection (estimated postage fee: Hong Kong HK$22 / Taiwan NT$160 / Macau MOP32). The actual postage depends on the parcel weight and more details can be found on SF express website. For other overseas orders, they will be sent by Hongkong Post registered mail service and the postage fee is HK$90 and up, depending on the quantity of purchase.


如果衣服尺碼不合適,可否退換?

於網站購買的客人,可聯絡我們更換尺碼或其他款式,但恕不接受退貨。客人須於收到衣服後兩天內通知我們,並於通知後兩天內將退換衣服寄回。換貨需要額外郵費,感謝體諒。

Can the clothes be returned and exchanged if there is any size problem?

If the item is purchased online and size is found unfit, customers can contact us for an exchange of size or other style, but return for refund is not accepted. Customers must notify us within two days after receiving the clothes for any exchange matter and return the clothes to us within the next two days. Please note that there will be extra postage fee required for the exchange process and we appreciate your understanding.